Frequently Asked Questions
Over the years, we've heard several repeat questions from customers, and therefore we've decided to collect them here. If you're unsure about something, first check out below and see if we've answered you. If not, please either call or email us and we'll get you an answer.
- How do I decide what’s the best sign for the job?
- What are the best file types to send?
- What is a proof? And why do I need to look at and approve one?
- If I provide my own artwork, do I still need to approve a proof?
- How do I go about getting a quote?
- Do you offer quantity discounts?
- How long does it take to get my sign made?
How do I decide what’s the best sign for the job?
Don’t fret. We’ve all been there. There’s so many options in today’s sign market. All you have to do is come into the shop, give us a call, or email us and describe some idea of what you’re seeking. We’ll then interpret your needs and suggest one or several options to fit. Many times we have examples/samples either provided by our vendors or from other orders that haven’t been picked up yet. We’re happy to show you so you can see firsthand what you’re potentially ordering.
What are the best file types to send?
We typically work with vector files. We prefer Adobe Illustrator documents (.AI), Encapsulated Postscript files (.EPS), or a Portable Document Format (.PDF). However, not everyone has access to vector files, so we’ll also accept .JPG images (large, high resolution photos only, please), and Microsoft Office files like Word, PowerPoint, and Publisher. We caution these files will require us to re-format your layout into our software. Depending on the extent of the work, there may be design charges added to your order (we’ll let you know that up front).
What is a proof? And why do I need to look at and approve one?
A proof is a document we generate to show the design file before we print. We don’t like mistakes and therefore we send these to customers to make sure what’s on the proof is what the customer wants and is content with. We’re ensuring all spelling is correct, layout is satisfactory, and images are at their best. Once it is approved, we’re not responsible for any errors and the final product will be produced as such. Plus it helps us keep track of who’s viewed and approved.
If I provide my own artwork, do I still need to approve a proof?
Yes, believe it or not we’ve experienced our share of errors, both from the customer and on us when we’re re-designing customer files. It may seem overboard, but it is in the best interest of both the designer and the customer. Better safe than sorry, yeah?
How do I go about getting a quote?
The best way to do it is on this website. We have a tab at the top of the screen labeled ‘Request an Estimate’. Simply fill out the form (at least with your name, email address, and phone number) and tell us what you’re looking for; upload any artwork you want to accompany; and someone will get back with you with a formal quote. You may also call in and we can get your contact info and what you need to email you a quote.
Do you offer quantity discounts?
Yes, the higher quantity you order the lower the cost. Of course, different products have different price breaks. Just let us know how many and we’ll calculate the cost.
How long does it take to get my sign made?
It depends. We have to consider what our workload is; how large is your particular order; and what your deadline is for the project. Generally, once the artwork is approved, most projects can be completed within 2-5 business days (larger projects do not apply)